Return and refund guidelines

At Asmbly Labs, we are committed to providing you with the best possible digital solutions and experience. However, if for any reason our services or products do not meet your expectations, we offer a transparent and fair refund policy.

30-Day money-back guarantee

We are confident that you will love working with Asmbly Labs.
Still, if you are not fully satisfied, we offer a full refund within 30 days of your project start date or service activation — with transparent communication about the process.

Conditions for refund

You are eligible for a full or partial refund if:

• You request a refund within 30 days from the project start date or service activation.
• The delivered work does not meet the agreed-upon specifications in your contract.
• Technical issues on our end prevent project completion within reasonable timeframes.
• Communication breakdowns that cannot be resolved through our standard support process.

You are not eligible for a refund if:

• You request a refund after the 30-day period without valid technical reasons.
• You have violated our Terms and Conditions or Service Agreement.
• You request changes beyond the original project scope without additional payment.
• You cancel a project after significant work has been completed (partial refunds may apply).
• You are unsatisfied with work that meets all agreed-upon specifications.

How to request a refund

Simply follow these easy steps:

1. 1

   Contact us directly via email or through our Contact Page.

   Reach out to our team at support@asmblylabs.com or visit our Contact Page to submit a detailed refund request. We're here to listen and help resolve any concerns.

2. 2

   Provide your project details and specific concerns.

   Share your project ID, contract details, and a clear description of the issues you've experienced. The more details you provide, the faster we can address your concerns.

3. 3

   We'll review your case and respond within 48 hours.

   Our team will carefully review your request, potentially schedule a call to discuss solutions, and work with you to find the best resolution for your situation.

Approved refunds will be issued to the original payment method used for your project or service.

Refund processing time

Once your refund is approved, it may take 3–7 business days for the amount to reflect in your account, depending on your payment provider. For wire transfers or international payments, processing may take up to 10 business days.

Partial refunds

In certain situations, Asmbly Labs may offer partial refunds based on work completed:

• Projects cancelled mid-development where significant progress has been made.
• Scope changes that require additional work beyond the original agreement.
• Services where partial deliverables have been provided and accepted.

Non-refundable situations

Asmbly Labs reserves the right to deny refunds in the following circumstances:

• Completed projects that meet all agreed specifications and requirements.
• Requests made after the 30-day period without valid technical justification.
• Projects where the client has violated terms of service or engaged in abusive behavior.
• Third-party costs already incurred on behalf of the client (hosting, licenses, etc.).

We value your feedback

If you choose to request a refund, we would be grateful if you could share your experience with us. Your feedback helps us improve our processes and deliver better results for future clients. At Asmbly Labs, every project is a learning opportunity to enhance our craft.

Questions about our refund policy?

If you have any questions about our refund policy or need clarification on any terms, please don't hesitate to contact us at support@asmblylabs.com. We're committed to transparency and fair business practices.